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Important Information gotorob Travel Services working inconjuction with Future Travel Limited. Future Travel is a subsidiary of Cooperative Group Limited with membership number F4247. We also hold an ATOL with number 5704. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by gotorob Travel Services trading as future Travel but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. Please go to www.abta.com to check whether a company is a member of ABTA and for a copy of the Guide to ABTA's Scheme of Financial Protection. INFORMATION ABOUT YOU Your
Information Our Use of Your Information (1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for this purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate. (2) We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group companies of our holding companies, for business purposes). We may also disclose your information to companies who act as "data processors" on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies. (3) Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to our use of your information, we cannot do business with you or accept your booking. Direct Marketing Material (1) We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies. (2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information. (3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post. (4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below. Your Rights (1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. (2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s) and email(s), using our "unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way. (3) If you would like a list of our group companies or brands, please send us your request to Holiday Holiday (Future Travel), Hamil Road, Bruslem, Stoke on Trent, Staffordshire, ST6 1AJ. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country. USE OF "COOKIES" AND LINKS TO OTHER WEBSITES If our contact and dealing with you is via our website(s), we may use "cookies". A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. (2) These sites may not be members of ABTA and, if not, ABTA protection will not be available. It is your responsibility to check the status of these sites. AGGREGATED CUSTOMER INFORMATION We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed. MONITORING To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record your telephone calls. All recordings are and shall remain our sole property. SECURITY STATEMENT We have taken all reasonable steps to have in place appropriate security measures to protect your information. CHANGES TO OUR POLICY Any changes to this Policy will be posted on our website and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy. The Privacy Policy and Terms and Conditions of Use were last updated: Nov 2007 LEGAL NOTICES: INTRODUCTION Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and gotorob Travel Services will be governed by English law. gotorob Travel Services is based in the UK, which is where this particular website has been created and is located. As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as retail agent for Tour Operators under ABTA number F4247 and also hold our own ATOL License Number 5704 as part of Future Travel. Whilst we constantly strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for the content contained within this website. We strongly advise you to check all details relating to your holiday/travel arrangements at the time of booking. This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer, purely as an invitation to treat. All contracts concluded between gotorob Travel Services and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer. Reference on this website to “our”, “we” and “us” are references to gotorob Travel Services, trading name of Future Travel. Future Travel is a subsidiary of Cooperative Group Limited. All holidays and flights advertised in this website are bound by the relevant Tour Operators terms and conditions and are subject to availability. We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. gotorob Travel Services will use your information for administration, customer services and targeted marketing. In order to fulfill our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you. If you do not wish to receive marketing or promotional material, please state this to your travel advisor at the time of booking. Please note that the information you enter may be transferred outside the European Economic Area for the purposes of marketing. Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with the Privacy Policy and the UK's Data Protection Act. If you have any queries relating to our privacy policy please contact 08705 330990 Each appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes. All holiday and flight prices quoted are in pounds sterling and include all taxes unless otherwise stated. Ticket on departure and/or resort transfers charges may apply to selected holidays. Price and Availability Information The
prices shown on this website are valid at the time of input, however we reserve
the right to change our prices or other details at any time. Prices may go up
or down. Our sales consultants will confirm the correct price or advise of any
amendments before the booking is confirmed. We reserve the right to withdraw these
prices without notice. Here's what each of the Accommodation Type codes means: SC - self catering. For technical reasons not in our control, some holidays marked as self catering may have accommodation for only part of your stay; the remainder may be fly drive with hire car. Our consultants will make these accommodation details clear at time of your call; RO - Room Only; 1-2* - one or two star accommodation; 2-3* - two or three star accommodation; 3-4* - three or four star accommodation; FD - fly/drive package; FO - flight only package. Please Note: The * rating is not an official tourist rating. It is rated by individual operators as defined in their brochures, e.g.: Thomson indicate them as a 'T' rating on a scale of 1 to 5, with 1'T' as the lowest and a 5'T' as the highest. All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport. If you do need to apply for a new 10 year passport, please do so at least 12 weeks prior to departure. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when traveling abroad. It is your responsibility to be in possession of a valid passport and any Visa that may be necessary. gotorob Travel Services will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The person making the booking (lead passenger) must be aged 18 years or over and must accept responsibility for all members of the party traveling. It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following; a) Criminal Offences (USA Visitors – Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) and b) previous deportations from the country/countries that you are visiting. Please note that Travel/Holiday insurance is NOT included in your holiday cost. We strongly recommend that insurance is added to your booking. Please contact your agent for advice on prices and cover. Charges will be incurred for any amendments made to a booking or travel arrangement. Travel Advice and Passport Information Going
travelling?! How can I contact the Foreign Office? You can find out information on www.fco.gov.uk/knowbeforeyougo .The Foreign office have a website full of useful information at www.fco.gov.uk . Alternatively you can call them directly on 0845 850 2829. What kind of passport do I need? Whenever
you leave the UK you must carry a passport with you but do please check that your
passport is in date. It is a requirement of certain countries that the expiry
date of your passport exceeds the return date of travel by up to 6 months. Requirements
vary from country to country. You should also ensure that any children under the
age of 16 who are not already included on a valid 10 year passport, have their
own passport when traveling abroad. If you have any queries please ask or visit
www.ukpa.gov.uk. Your
booking: We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. Your data controller is: Future Travel a subsidiary of Cooperative Group Limited You are entitled to a copy of your information held by us. If you would like to see this please ask us. (Please note: We may make a small charge for providing this to you). gotorob Travel Services is committed to ensuring its website is accessible to all users. As our site is constantly reviewed we would welcome any comments you may have on accessibility issues. We recommend using Microsoft Internet Explorer 5.5 Service Pack 1 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis. Useful Links
Although we continue to test and modify our Web sites for accessibility, there may be some legacy pages and pages developed by third-parties that are not fully compliant with our standards. If you would like further information about our accessibility statement or if you are experiencing problems accessing the gotorob Travel Services website, please contact: holidays@gotorob.co.uk Links Statement & Terms of use
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Travel Services working inconjuction with Future Travel Limited. Registered office:
New Century House, Manchester, M60 4ES Head
office: Future Travel Limited, Hamil Road, Burslem, Stoke on Trent, Staffordshire,
ST6 1AJ website
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